Customer Service Policy

Service Commitment

lecreusetshop.us.com is committed to providing professional, polite and efficient customer service for all users. We strive to solve all consultation, order, after-sales and product related questions for customers in a timely manner, creating a reassuring shopping environment.

Contact Channel

Customers can get in touch with our customer service team through official email channels: support@lecreusetshop.us.com, press@lecreusetshop.us.com and wholesale@lecreusetshop.us.com. We will reply to your consultation and feedback as soon as possible during working hours.

After-sales Service

Our customer service team provides full-cycle after-sales support covering order inquiry, logistics tracking, return application, refund consultation and product usage guidance for all orders on lecreusetshop.us.com. We follow standardized service processes to handle every customer demand seriously.

Service Standard

We maintain a customer-oriented service principle on lecreusetshop.us.com, treat every user's feedback and demands fairly, adhere to standardized service procedures, and continuously optimize service quality to meet the shopping experience needs of global customers.